Last Updated: July 1, 2025

1. Shipping Area

We currently ship exclusively within the United Arab Emirates (UAE).

2. Order Processing Time

• Orders are processed within 2–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Delivery Time

We partner with trusted local courier services to ensure reliable delivery:

• Standard Shipping: 2–4 business days
• Express Shipping (when available): 1–2 business days

Delivery times may vary based on your location and courier availability.

4. Shipping Fees

• Shipping costs are calculated at checkout based on order weight, package dimensions, and delivery address.
• Free shipping may be offered on orders above a specified value—details are displayed on the website during checkout.

5. Order Tracking

Once your order is shipped, you’ll receive an email with a tracking number to monitor its real-time status.

6. Delivery Address

Please ensure your shipping address is complete, accurate, and includes a valid phone number.
⚠️ We are not responsible for delays, returns, or lost packages due to incorrect or incomplete addresses.

7. Failed Delivery Attempts

• Couriers typically attempt delivery 2–3 times.
• If delivery fails after all attempts, the package may be returned to us.
• Reshipment fees may apply if you wish to have the order sent again.

8. Customs & Import Duties

Since all shipments are domestic (within the UAE), no customs fees, import duties, or taxes apply.

9. Lost or Damaged Orders

If your order arrives damaged or is reported as lost, please contact us within 48 hours of delivery (or expected delivery date).
We’ll coordinate with the courier to investigate and, as appropriate, offer a replacement or full refund.

10. Contact Us

For any questions about your order or shipping status, reach out to us:
📧 Email: joodblady@gmail.com
📞 Phone: +971 58 106 6747